We want to make sure that we provide the best possible customer service and shopping experience that we can, hopefully, the information below will help. If you still have a question, please give us a call or email us.
Deliveries
Timing
Postage
We will email you when the item is on its way.
You can track your deliveries using > Royal Mail’s Track & Trace service.
Use the tracking number that we have provided to you which has been put into your 'We've Completed your Order' email that we have sent to you. Might want to check your spam box.
You can also arrange redeliveries on this same webpage.
If no one is in at the time of delivery, the parcel will be put through the letterbox or taken to your local Royal Mail sorting office for you to collect.
We want to give you the best possible customer service that we can, but we are governed by the rules and regulations of Royal Mail themselves, in particular, their delivery times. This, of course, includes national Bank Holidays.
PLEASE NOTE: Adverse weather conditions can cause items to be delivered later than expected because of road closures, runways being shut, and events of Health & Safety precautions. We apologise for this but it is something that we can't really do a great deal about.
For orders outside of the UK, a fixed shipping fee of £9.95 at the current exchange rate is applied. Orders outside of the UK arrive within 10 working days.
In the event that we do not have an item in stock, we will contact you as soon as possible so that we have the chance to locate the item for you from another source.
We are unable to apply refunds for lost mail until 10 working days after the goods were due to arrive to you.
All claims must be made within 28 working days of the dispatch.
Thank you for shopping with us at Baroc. We hope that you LOVE your purchases. However, if you do wish to return any products or request a refund or exchange, our Returns Policy is below:
RETURNING AN ITEM TO THE WEBSITE THAT HAS BEEN PURCHASED ON THE WEBSITE
All items can be refunded or exchanged within 28 days of you receiving your goods. For hygiene reasons, earrings, pierced jewellery, cosmetics and hair accessories purchased online must be returned to the website in the original packaging supplied.
All items must be returned with a valid invoice and a completed Returns Form which is on the reverse of your invoice.
For Furniture Returns, please see the section below
Our free returns service is only available to UK customers and for parcels weighing under 2kg
Jewellery (excluding earrings) can be refunded or exchanged within 28 days of you receiving your goods
WHAT IF THE ITEM IS DAMAGED WHEN IT ARRIVES OR I AM SENT THE WRONG ITEM?
Quality Controllers check our high quality furniture to make sure it’s up to our standards before we dispatch it to you, so damages are rare.
However, if you are unhappy with the quality of the item, or if we’ve sent you the wrong item, please let us know within 24 hours of delivery. Contact the Customer Services Team on 01639 697547 or email info@baroc.co.uk.
You will be contacted by someone from our Customer Services Team who will arrange to collect the item from you and either arrange for a repair, give you a refund, or order you a replacement. It’s very important that you inspect your product upon delivery, and let us know if there are any faults straight away.
Photos of the damage would be really helpful and speed up the response. Please email images to info@baroc.co.uk.
CAN I CANCEL AN ORDER IF I CHANGE MY MIND?
Yes, if you change your mind you can cancel at any time before your item is dispatched.
Simply contact us and we’ll cancel your order. No money will be debited from your account until your order is dispatched.
CAN I CHANGE MY EXISTING ORDER?
Yes, you are still able to amend your order until you have received a dispatch notification from us. Once the item has been dispatched, no amendments can be made to orders
For all of the above your statutory rights are not affected, including your right to claim a replacement where goods are fault.
