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Delivery & Returns Information

We want to make sure that we provide the best possible customer service and a shopping experience; hopefully, the information below will help. If you still have a question, please give us a call or email us.


Please note that due to the current Coronavirus Outbreak Royal Mail are experiencing some delays with their service due to reduced staffing; however, they are working to deliver as comprehensive service as possible.

We would therefore ask at this time that you allow up to 10 working days for your standard deliveries before contacting our team.

 

Deliveries

If in doubt, please choose Special Delivery which is guaranteed to ensure that you get your cherished gift in time.

 

Timing

  • All orders received before 3 pm are dispatched within 24 working hours.
  • Typical working days for online order processing are Monday to Friday.
  • Weekend orders include those made after 3 pm on a Friday. These are sent the following Monday except on Post or Bank Holidays when all orders will send them the next working day.
  • Post & Bank Holidays include:
  • New Year's Eve.
  • New Year's Day.
  • The Friday before Easter Sunday.
  • The first and last Mondays in May.
  • The last Monday in August.
  • Christmas Day.
  • Boxing Day.

 

 Postage

  • Royal Mail Standard 48HR Delivery - 3-5 working days to arrive (This isn't a tracked service).
  • Royal Mail Express 24HR Delivery: (£1.99 - free on orders over £100) - 1-3 working days to arrive (This isn't a tracked service).
  • Royal Mail Special Delivery: (£7.00 - free on orders over £150) - By 1 pm next working weekday (This is a Tracked Service).
  • Saturday Guaranteed Delivery: (£11.50) - By 1 pm Saturday.
  • European Delivery: (£9.95) - within ten working days.

 

We will email you when the item is on its way.

You can track your deliveries using > Royal Mail's Track & Trace service.

Use the tracking number that we have provided to you, which has been put into your 'We've Completed your Order' email that we have sent to you. Might want to check your spam box.

You can also arrange redeliveries on this same webpage.

 

If no one is in at the time of delivery, the parcel will be put through the letterbox or taken to your local Royal Mail sorting office for you to collect.

We want to give you the best possible customer service possible, but we are governed by the rules and regulations of Royal Mail themselves, particularly their delivery times. Of course, it includes national Bank Holidays.

 

PLEASE NOTE: Adverse weather conditions can cause items to be delivered later than expected because of road closures, airport runways being closed, and events of Health & safety precautions events. We apologise for this, and it is something that we can't do a great deal about.

 

For orders placed outside the UK, a fixed shipping fee of £9.95 is applied at the current exchange rate. Orders outside of the UK arrive within ten working days.

 

If we do not have an item in stock, we will contact you as soon as possible so that we have the chance to locate the order for you from another source.

 

We cannot apply refunds for lost mail until ten working days after the goods are due to arrive to you.

 

All claims for faulty or lost orders must be made within 28 working days of the dispatch.

 

Returns

 

Thank you for shopping with us at Baroc. We hope that you LOVE your purchases. However, if you do wish to return any products or request a refund or exchange, our Returns Policy is below:

 

Returning an item purchased from the Baroc website:

  • All items can be refunded or exchanged within 28 days of you receiving your goods. For hygiene reasons, earrings, pierced jewellery, cosmetics and hair accessories purchased online must be returned to the website in the original packaging supplied.
  • All items must be returned with a valid invoice and a completed Returns Form which is on the reverse of your invoice.
  • For Furniture Returns, please see the section below.
  • Our free returns service is only available to UK customers and parcels weighing under 2kg.
  • Under the UK Distance Selling Regulations, you have the right to cancel your order within 28 days of placing your order. The delivery cost will only be refunded should the entire delivery be returned, regardless of whether upgraded shipping was selected (unless the part or the whole order was faulty or incorrect)
  • In addition to our Website Returns Policy, EU customers have 14 days to cancel their purchase under the distance selling regulations.
  • A valid invoice must accompany all website refunds and exchanges.
  • The postage cost cannot be refunded in store! If this is required, please send your order back to the website.
  • Jewellery (excluding earrings) can be refunded or exchanged within 28 days of receiving your goods.
  • Sale items can be refunded or exchanged within 28 days of you receiving your goods.
  • All other items can be refunded or exchanged within 28 days of you receiving your goods.

 

WHAT IF THE ITEM IS DAMAGED WHEN IT ARRIVES OR I AM SENT THE WRONG ITEM?

 

Quality Controllers check our high-quality furniture to ensure it's up to our standards before we dispatch it to you, so damages are rare.

However, if you are unhappy with the item's quality, or if we've sent you the wrong item, please let us know within 24 hours of delivery. Contact the Customer Services Team on 01639 697547 or email info@baroc.co.uk.

You will be contacted by someone from our Customer Services Team who will arrange to collect the item from you and arrange for a repair, give you a refund, or order you a replacement. It's very important that you inspect your product upon delivery and let us know if there are any faults straight away.

Photos of the damage would be really helpful and speed up the response. Please email images to info@baroc.co.uk.

 

CAN I CANCEL AN ORDER IF I CHANGE MY MIND?

Yes, if you change your mind you can cancel at any time before your item is dispatched.

Simply contact us and we'll cancel your order. No money will be debited from your account until your order is dispatched.

 

CAN I CHANGE MY EXISTING ORDER?

Yes, you are still able to amend your order until you have received a dispatch notification from us. Once the item has been dispatched, no amendments can be made to orders

For all of the above, your statutory rights are not affected, including your right to claim a replacement where goods are at fault.

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